Apple AppleCare Protection Plan for iPad - Manuel (Page 19)

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recorded in the Covered Equipment.
c. Obtaining Technical Support. You may obtain technical support
by calling the toll-free telephone number listed below. The Apple
technical support representative will provide you technical
support. Apple’s hours of support are described below. Apple
reserves the right to change its hours of technical support and
telephone numbers at any time. Web-based support resources
are offered to you at the Apple website (www.apple.com/
support).
3. Your Responsibilities
To receive service or support under the Plan, you agree to comply
with the following:
a. Provide your Plan Agreement Number and serial number of the
Covered Equipment;
b. Provide information about the symptoms and causes of the
problems with the Covered Equipment;
c. Respond to requests for information, including but not limited
to the Covered Equipment serial number, model, version of the
operating system and software installed, any peripherals devices
connected or installed on the Covered Equipment, any error
messages displayed, actions taken before the Covered Equipment
experienced the issue and steps taken to resolve the issue;