Dell XXX - Manuel (Page 23)

Product Information Guide 23
1-Year End-User Manufacturer Guarantee (Latin America
and the Caribbean Only)
Guarantee
Dell Inc. ("Dell") warrants to the end user in accordance with the following
provisions that its branded hardware products, purchased by the end user from
a Dell company or an authorized Dell distributor in Latin America or the
Caribbean, will be free from defects in materials, workmanship, and design
affecting normal use, for a period of 1 year from the original purchase date.
Products for which proper claims are made will, at Dell’s option, be repaired or
replaced at Dell’s expense. Dell owns all parts removed from repaired products.
Dell uses new and reconditioned parts made by various manufacturers in
performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by
unauthorized third parties or the end user; accidental or willful damage; or
normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell
point of sale within the guarantee period. The end user must always supply
proof of purchase, indicating name and address of the seller, date of purchase,
model and serial number, name and address of the customer, and details of
symptoms and configuration at the time of malfunction, including peripherals
and software used. Otherwise, Dell may refuse the guarantee claim. Upon
diagnosis of a warranted defect, Dell will make arrangements and pay for
ground freight and insurance to and from Dell’s repair/replacement center. The
end user must ensure that the defective product is available for collection
properly packed in original or equally protective packaging together with the
details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as
explicitly stated above, and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive
remedy against Dell or any of its affiliates, and neither Dell nor any of its
affiliates shall be liable for loss of profit or contracts, or any other indirect or
consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts concluded by
the end user with Dell and/or any other seller.