Dell XXX - Manuel (Page 20)

20 Product Information Guide
www
.d
e
ll.c
om |
su
ppo
rt.
del
l.
com
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the issue is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee
basis.
NOTE:
Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited warranties:
We will replace any defective part with new or refurbished parts, if we agree that
it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you
for the replacement part as long as you return the original part to us within 30
days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard
price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part
to us.
NOTE:
Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible
for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service contract. Please refer to that contract for details on how to
obtain service. Dell's service contracts can be found online at www.dell.ca or by
calling Customer Care at 1-800-847-4096. If you purchased through us a service
contract with one of our third-party service providers, please refer to that
contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and systems.
Refurbished parts and systems are parts or systems that have been returned to
Dell, some of which were never used by a customer. All parts and systems are
inspected and tested for quality. Replacement parts and systems are covered for
the remaining period of the limited warranty for the product you bought. Dell
owns all parts removed from repaired products.