Dell XXX - Manuel (Page 14)

14 Product Information Guide
www
.d
e
ll.c
om |
su
ppo
rt.
del
l.
com
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service agreement. Please refer to that contract for details on how
to obtain service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and systems.
Refurbished parts and systems are parts or systems that have been returned to
Dell, some of which were never used by a customer. All parts and systems are
inspected and tested for quality. Replacement parts and systems are covered for
the remaining period of the limited warranty for the product you bought. Dell
owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell's website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial
Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an
Individual Home Consumer who purchased through an Employee
Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call
1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such transfers
will be subject to the terms and conditions of the original service or limited
warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited
warranties, service or support, or the accuracy of the listings of products you
purchase from a third party.