Dell XXX - Manuel (Page 21)

Product Information Guide 21
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell’s website.
• For Canada-purchased computers (in-country transfers) and to transfer
from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
• For out-of-country transfers (outside of the original country of purchase),
go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home
Consumer customers) or 1-800-326-9463 (Corporate Commercial or
Government customers).
All requests to transfer ownership are at Dell's sole discretion. All such transfers
will be subject to the terms and conditions of the original service or limited
warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited
warranties, service or support, or the accuracy of the listings of products you
purchase from a third party.
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell,
you may return them to Dell up to 30 days after you receive them for a refund
or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from Dell, you may return them
to Dell within 14 days after the date on the packing slip or invoice for a refund
or credit of the product purchase price. In either case, the refund or credit will
not include any shipping and handling charges shown on your packing slip or
invoice and will be subject to a fifteen percent (15%) restocking fee, unless
otherwise prohibited by law. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to
receive a Credit Return Authorization Number. To expedite the process of your
refund or credit, Dell expects you to return the products to Dell in their original
packaging within 5 days of the date that Dell issues the Credit Return
Authorization Number. You must also prepay shipping charges and insure the
shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the
diskette(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, diskette(s), CD(s), power cables, and other
items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating system
software that has been installed by Dell, the whole system must be returned,
along with any media and documentation that may have been included in the
original shipment.