Lifescan SPD2410BD - Manuel (Page 59)

NOTE: If the actions listed below do not resolve the error, call the OneTouch ® Customer Care Line at 1 800 663-5521.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆ Check the test strip expiration date. Do not use
test strips beyond the expiration or discard
date.
The meter detected
a problem with the
test strip.
Professional Use:
◆ Test the sample with an alternate method.
While awaiting results:
Compare the colour of the test strip confirmation dot
to the Colour Chart on the test strip vial label. If the
glucose level is very low (2.8 mmol/L) or very high
(19.4 mmol/L), take appropriate precautions
immediately.
Before retesting verify that the sample hematocrit is
within range.
◆ If these actions do not resolve the error, call the
OneTouch
® Customer Care Line at 1 800 663–5521.
The meter detected
a problem with the
colour of the test
strip.
Er 1
continued
50
TROUBLESHOOTING
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 50