Apple AppleCare Protection Plan for Mac - Manuel (Page 9)

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3. Refer to the troubleshooting section of the users guide for your
Mac, the onscreen help, and the Apple Support website.
From the desktop menu bar, open the Help menu and choose
Mac Help. Mac 101, Discussions, and other technical resources are
available 24 hours a day at www.apple.com/support/ in the U.S.
or www.apple.com/ca/support/ in Canada.
4. Try these troubleshooting steps.
• Check compatibility. Make sure that the third-party software
applications or third-party hardware you use are compatible
with Mac OS X.
• Consult the Mac OS X Support website. Apple maintains a
wealth of troubleshooting tips and useful technical resources
at www.apple.com/support/osfamily/ in the U.S. or
www.apple.com/ca/support/osfamily/ in Canada.