Apple AppleCare Protection Plan for Mac - Manuel (Page 20)

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responsible for shipping and handling charges if the Covered
Equipment cannot be serviced in the country it is in. If you seek
service in a country that is not the country of purchase, you will
comply with all applicable export laws and regulations and be
responsible for all custom duties, V.A.T. and other associated
taxes and charges. For international service, Apple may repair or
exchange defective products and parts with comparable products
and parts that comply with local standards.
d. Obtaining Repair or Replacement Service. To obtain service under
this Plan, access the Apple website (www.apple.com/support)
or call the toll-free telephone number listed below. Telephone
numbers may vary according to your location. When accessing
the website, follow the instructions for requesting repair
service provided by Apple. If calling, an Apple technical support
representative will answer, request your Plan Agreement Number
or Covered Equipment serial number, advise you and determine
what service is necessary for the Covered Equipment. All service is
subject to Apple’s prior approval. Location of service may vary due
to your location. Keep your Plan Confirmation document and the
original sales receipt for your Covered Equipment and your Plan.
Proof of purchase may be required if there is any question as to
your product’s eligibility for Plan coverage.