Apple AppleCare Protection Plan for Mac - Manuel (Page 21)

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2. Technical Support
a. Telephone and Web Support. Your eligibility for technical support
begins on the date your Covered Equipment’s complimentary
technical support expires or the date your Coverage Period begins,
whichever is later, and terminates at the end of the Coverage Period
(“Technical Coverage Period”). During the Technical Coverage Period
Apple will provide you with access to telephone technical support
and web-based technical support resources. Technical support
may include assistance with installation, launch, configuration,
troubleshooting, and recovery (except for data recovery), including
storing, retrieving, and managing files; interpreting system error
messages; and determining when hardware repairs are required.
The scope of technical support provided to you will vary according
to the Plan you purchased, as follows.
(i) Under APP, Apple will provide technical support for the
Covered Equipment, Apple’s operating system software
(“Mac OS”) and Apple-branded consumer applications pre-
installed with the Covered Equipment (“Consumer Software”).
Apple will also provide technical support using the graphical
user interface for server administration and network
management issues on Apple’s operating system server
software (“Mac OS Server”) pre-installed on a Mac. Apple will
provide support for the then-current version of the Mac OS,
Mac OS Server and Consumer Software, and the prior Major