Apple AppleCare Protection Plan for Mac - Manuel (Page 16)

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or replacement service, Apple will use reasonable efforts
to reinstall the Covered Equipment’s original software
configuration and subsequent update releases, but will
not provide any recovery or transfer of software or data
contained on the serviced unit not originally included in the
Covered Equipment. DURING iPOD SERVICE THE CONTENTS
OF YOUR iPOD WILL BE DELETED AND THE STORAGE MEDIA
REFORMATTED. Your iPod or a replacement iPod will be
returned to you as your iPod was configured when originally
purchased, subject to applicable updates. Apple may install
system software (“iPod OS”) updates as part of your service
that will prevent the iPod from reverting to an earlier version
of the iPod OS. Third party applications installed on the iPod
may not be compatible or work with the iPod as a result of
the iPod OS update. You will be responsible for reinstalling all
other software programs, data and passwords. Recovery and
reinstallation of software programs and user data are not
covered under this Plan.
c. Service Options. Apple may provide service through one or more of
the following options:
(i) Carry-in service is available for most Covered Equipment.
Return the Covered Equipment requiring service to an Apple-
owned retail store or an Apple Authorized Service Provider
location offering carry-in service. Service will be performed