Apple AppleCare Protection Plan for Apple TV - Manuel (Page 7)

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Try these simple steps before contacting Apple for help.
If you experience problems with your Apple TV, try the troubleshooting
steps below. As a precaution, back up all content on your computer
before you perform these steps.
Verify that you have the latest iTunes.
You can download the latest iTunes at www.apple.com/itunes/download/
in the U.S. or www.apple.com/ca/itunes/download/ in Canada.
Visit the Apple TV Support website.
The Apple TV Support website has links to service option availability,
an Apple TV tutorial, discussions, and other resources to answer
various how-to questions, which are available 24 hours a day at
www.apple.com/support/appletv/ in the U.S. and
www.apple.com/ca/support/appletv/ in Canada.
Quick Reference Guide
AppleCare Protection Plan for Apple TV