Thermador PC48 - Manuel (Page 29)

Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these Items first:
Is there a power outage in the area?
Is the household fuse blown or the circuit breaker tripped?
Is the Cooktop disconnected from the electrical supply?
IF THE BURNERS DO NOT IGNITE
•
Are the burner caps properly aligned on the burner bases
(Sealed Surface Burners)?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow of
gas?
• Are the Wok pilot ports clogged?
• Is the spark igniter sparking (Surface Burners and Wok)?
• Is there flame on the Wok pilot burner?
DATA RATING PLATE
Cooktop Models:
The data rating plate showing the model and serial numbers
of your Cooktop or Wok is located on the underside of the
Cooktop or Wok chassis near the gas inlet connection and
electric power cord. This information is required if customer
service is requested. Before installation, the model and serial
numbers should be entered in the appropriate spaces on this
page. After installation, accessing the information is difficult.
SERVICE
INFORMATION
___________________________
Model
___________________________
Serial Number
___________________________
Date of Purchase
___________________________
Dealer’s Name
___________________________
Dealer’s Phone Number
___________________________
Service Center's Name
___________________________
Service Center's Phone Number
Also, enter this information on the
Product Registration Form in-
cluded with this product, then mail
it to the indicated address.
— Thank You.
Section 7: BEFORE CALLING FOR SERVICE
Before Calling for Service
Customer Service:
800/735-4328
or see our website:
www.thermador.com
WOK Model:
The data rating plate shows the model and serial numbers
of your Wok. It is located on the bottom of the unit.
27
Before installation, record the
information below.
Product Rating Label Location – Cooktop Model
Product Rating Label/
Serial Tag
Front - Bottom of Unit