Accu-Chek Aviva NANO - Manuel (Page 17)

Blood Glucose Tests
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Unusual Blood Glucose Results
If your blood glucose result does not match how you feel, check this list to help solve the problem.
Troubleshooting Checks Action
1. Were the test strips expired? Discard the test strips if they are past the use by date.
Repeat the blood glucose test with an unexpired test strip.
2. Was the cap on the test strip
container closed tightly?
Replace the test strips if you think the test strip container
was uncapped for some time. Repeat the blood glucose
test.
3. Was the test strip used immediately
after it was removed from the test
strip container?
Repeat the blood glucose test with a new test strip.
4. Were the test strips stored in a cool,
dry place?
Repeat the blood glucose test with a properly stored test
strip.
5. Did you follow the directions? See Chapter 2, Blood Glucose Tests, and repeat the blood
glucose test. Contact Accu-Chek Customer Care at
1-800-363-7949 if you still have problems.
6. Are the meter and test strips working
properly?
Perform a control test. See Chapter 4, Performing a Control
Test, for instructions.
7. Are you still unsure of the problem? Contact Accu-Chek Customer Care at 1-800-363-7949.
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