Cadillac 2012 CTS - Manuel (Page 471)

Black plate (1,1) Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-2
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Customer Assistance for
Text Telephone (TTY) Users
(U.S. and Canada) . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(U.S. and Canada) . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service
Appointments
(U.S. and Canada) . . . . . . . . 13-13
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-14
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-15
Service Publications
Ordering Information . . . . . . 13-18
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-19
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-19
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-20
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-20
Event Data Recorders . . . . . . 13-20
OnStar
® . . . . . . . . . . . . . . . . . . . . 13-21
Navigation System . . . . . . . . . 13-21
Radio Frequency
Identification (RFID) . . . . . . . 13-22
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-22