Scanner initialization problems, Troubleshooting – HP 8200 series Manuel d'utilisation

Page 19

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background image

user’s manual

how to use the scanner

13

En

gl

ish

a. Disconnect the Hi-Speed USB cable (or SCSI cable) from the scanner.

Ensure that the scanner power cable is still connected to the power

source.

b. Press the E

DIT

T

EXT

(

) and E-

MAIL

(

) buttons at the same time.

The carriage in the scanner should move forward and backward, and

the lamp should turn on.

c. To end the test, disconnect the power cable.
If the scanner lamp does not turn on or the carriage does not move, a

problem exists with the scanner hardware. See product support on

page 19.

scanner initialization problems

If you receive a message that the scanner initialization failed:
1

Close the error message dialog box and close the application that was

open when you received the error message.

2

Then, do the following:
– Turn the scanner off by disconnecting the power cable. Turn the

scanner back on by reconnecting the power cable.

– Disconnect the USB cable from the computer and then reconnect the

USB cable.

– Ensure that the cables that connect the computer to the scanner are

securely fastened.

– Turn the computer off for 10 seconds and then turn it on again.

If the scanner still fails to initialize, run the Repair utility (Windows computers

only). See scanner still does not work properly in the troubleshooting section of

the HP Scanjet 8200 series help.

troubleshooting

To solve other problems with the scanner, see the troubleshooting section of the

HP Scanjet 8200 series help.
To solve problems with the scanner software, see the HP Photo & Imaging

software help.

scanner03_Usermanual.book Page 13 Friday, March 21, 2003 9:57 AM

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