MARVEL Scientific MPRO30iMT - Manuel (Page 26)

OBTAINING SERVICE
Before Calling for Service
Before calling for service, check the following items:
• Make sure the ice machine is plugged into an outlet.
• Check the outlet for power. Test outlet with lamp to make
certain outlet has power.
• Make sure ice machine’s switch is in the “ON” position.
• Make sure that there is cold water supplied to the ice ma-
chine.
• Make sure drain plug on bottom of reservoir is inserted.
• Make certain the ice machine is level from front to back and
side to side.
• Make certain that the drain line to the ice machine is not
restricted or kinked.
If you are not able to correct the problem, contact your dealer or
the manufacturer. Be sure to have the service number and the
serial number handy before you call. The service and the serial
number are located inside the ice machine on the left side of the
liner.
If You Do Need Service
If you do need service, contact your dealer or AGA MARVEL. In
any correspondence, refer to the service number and serial num-
ber of your ice machine which is located on the upper left hand
side of the wall liner. Retain your proof of purchase. You may
want to record these numbers in Table D below.
For Your Records
Date of Purchase
Dealer’s Name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip
Appliance Serial Number
Service Number
Date Warranty Card Sent
(Must be within 10 Days of
Purchase)
Table D
How to Obtain Service
Your ice machine requires little service because the best and
most up to date materials, equipment and quality methods are
employed throughout the manufacturing process.
If trouble occurs during normal operation, first check the trou-
bleshooting guide on page 21 to see if any of these simple steps
may correct the problem. If service becomes necessary:
1. If the product is within the first year warranty period, please
call AGA MARVEL Customer Service at 800.223.3900 for
directions on how to obtain warranty coverage in your area.
2. If the product is outside of the first year warranty period,
AGA MARVEL Customer Service can provide recommenda-
tions of service centers in your area. A listing of authorized
service centers is also available at www.agamarvel.com
under the service and support section.
3. In all correspondence regarding service, be sure to give the
service number, serial number, located on your product’s
serial plate, and proof of purchase.
4. Try to have information or description of the nature of the
problem, how long the ice machine has been running, the
room temperature, water temperatures, and any additional
information that may be helpful in quickly solving the prob-
lem.
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