Dell Latitude C810 - Manuel (Page 46)

44 D e l l ™ L a t i t u d e ™ C 8 1 0 S y s t e m I n f o r m a t i o n
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Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
“Total Satisfaction” Return Policy (U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a
Dell company, you may return them to Dell within 30 days of the date of
invoice for a refund or credit of the product purchase price. If you are an
end-user customer who bought reconditioned or refurbished products from
a Dell company, you may return them to Dell within 14 days of the date of
invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges
shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
To return products, you must contact Dell Customer Service to receive a
Credit Return Authorization Number. See the “Getting Help” section in
the
User’s Guide that came with your computer to find the appropriate
contact information for obtaining customer assistance. To expedite the
processing of your refund or credit, Dell expects you to return the products
to Dell in their original packaging within five days of the date that Dell
issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or
damage during shipment. You may return software for refund or credit only
if the sealed package containing the diskette(s) or CD(s) is unopened.
Returned products must be in as-new condition, and all of the manuals,
diskette(s), CD(s), power cables, and other items included with a product
must be returned with it. For customers who want to return, for refund or
credit only, either applications software or an operating system that has
been installed by Dell, the whole system must be returned, along with any
media and documentation that may have been included in the original
shipment.
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