HP Photosmart Pro B8850 Printer - Manuel (Page 37)

Error message: Remove media
Solution: When you print on certain types of media using the specialty media tray, the printer does not fully
eject the media from the printer. If the computer prompts you to remove media from the printer, grasp the media
with both hands and gently pull it from the front of the printer.
Error message: There is a paper jam. Clear jam then press the Resume button on the printer
Solution: Try the following steps to clear the paper jam:
1. Open the top door and clear the printer of any paper obstructing the paper path. If needed, gently move the
printhead assembly to one side to remove the paper.
2. Press the two releases on either side of the rear door to remove it and gently remove the jammed paper
from the printer, then replace the rear access door.
3. Try pulling out the main tray and replacing it in the printer, making sure to push the tray in as far as it will go,
until it is fully seated.
4. Press Resume after clearing a paper jam.
NOTE: 1 If you were printing labels, make sure a label did not become unglued from the label sheet while
going through the printer.
NOTE: 2 Dry conditions can cause paper to curl, which can cause paper jams, so store expensive specialty
media in a plastic bag rather than in the main tray.
Error message: Out of paper
Solution: Load paper in the tray from which the print job was initiated, and then press the button to print
again. For paper-loading instructions, see
Print from the main tray or Print from the specialty media tray (single-
sheet feed) .
Error message: Paper mismatch
Cause: The size of the paper in the tray does not match the photo size selected in the printer driver.
Solution: Press Cancel on the printer control panel, and re-start the print job, making sure to select the correct
paper size in the driver or load paper that matches the driver paper-size setting.
Ink cartridge and printhead errors
Before contacting HP support, read this section for troubleshooting tips or go to the online support services at
www.hp.com/support . The name of HP support services may vary by country/region.
TIP: View the How do I? animations available from the HP Solution Center to see how to load paper in the
main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and
printheads.
Error message: Cartridge problem
Cause: The specified ink cartridges are missing or damaged.
Solution: Make sure all eight ink cartridges are installed. If there are no ink cartridges missing, try removing
the indicated cartridges and then reinstalling them. If this does not work, you might have a damaged ink cartridge.
Chapter 5
34 Troubleshooting and support
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