GE JGP970BEKBB - Manuel (Page 12)

Before you call for service^
Troubleshooting Tips
J Save time and money! Review the charts on these pages
first and you may not need to call for service.
\
Problem Possible Causes What To Do
Burners have yellow or
yellow-tipped flames
The combustion quality of
burner flames needs to be
determined visually.
• Use the illustrations below to determine if your burner
flames are normal. If burner flames look like A, call for
service. Normal burner flames should look like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A-Yellow flames B-Yellow tips C-Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas
Control knobs
will not turn Knob isn't pushed down. • To turn from the OFF position, push the knob down
and then turn.
Burners do
not light Plug on cooktop is not
completely inserted in the
electrical outlet. • Make sure electrical plug is plugged into a live, properly
grounded outlet.
Gas supply not connected
or turned on. • See the Installation Instructions that came with your
cooktop.
A fuse in your home may be
blown or the circuit breaker
tripped.
• Replace the fuse or reset the circuit breaker.
Burner parts not replaced
correctly. • See the Care and cleaning of the cooktop section.
The electrodes under the
burners are soiled.
• See the Care and cleaning of the cooktop section.
The white ceramic electrodes
are not securely seated under
the burners.
• See the Care and cleaning of the cooktop section.
Cooktop is locked. • Unlock the cooktop. See the Using the cooktop
burners section.
The igniter hole (on some
models) is plugged.
• See the Care and cleaning of the cooktop section.
Ticking sound of spark
igniter persists after
burner lights Control knob is still
in the LiTE position. • Turn the knob out of the LITE position to the desired setting.
• Turn the burner off and relight. If ticking is still present,
call for service.
Burner flames very
large or yellow Improper air to gas ratio. • If cooktop is connected to LP gas, check all steps
in the Installation Instructions that came with
your cooktop.
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