Samsung AK68-01770G - Manuel (Page 55)

English _55
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REFERENCE
Troubleshooting
Before requesting service, please check the following.
Problem Action Page
No operations can be
performed with the
remote control.
• Check the batteries in the remote control.
They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
P5
Disc does not play.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
P8
The icon appears on
screen.
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out of range.
Disc Menu doesn’t appear. • Check if the disc has a Menu.
Play mode differs from the
Setup Menu selection. • Some of the functions selected in the Setup Menu may not work properly if
the disc is not encoded with the corresponding function.
P42~53
The screen ratio cannot
be changed.
• The Screen Ratio is fixed on your DVDs. P50~51
No audio
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
P48~49
The screen is blocked
• Press the button (in front panel) for more than 5 seconds under no disc
inside. All settings will revert to the factory settings.
P17
Forgot password
• Press the button (in front panel ) for more than 5 seconds
under no disc inside. All settings including the password will revert
to the factory settings. Don't use this unless absolutely necessary.
P52
If you experience other
problems.
• Go to the contents and find the section of the instruction book that contains
the explanations regarding the current problem, and follow the procedure
once again.
• If the problem still cannot be solved, please contact your nearest autho-
rized service center.
The picture is noisy or
distorted • Make sure that the disc is not dirty or scratched.
• Clean the disc.
P4