Epson WorkForce 435 - Manuel (Page 30)

30 Where to Get Help
■ If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the filter.
■ If you connected a telephone or answering machine, make sure it is connected to the
EXT. port. Do not use a phone line splitter.
Print Quality Problems
■ For the best print quality, use Epson papers (see page 4) and genuine Epson ink
cartridges (see page 24).
■ If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check (see page 21) to see if the print head needs cleaning.
■ If you notice jagged vertical lines, you may need to align the print head. See the online
User’s Guide for instructions.
■ The ink cartridges may be low on ink. Check your cartridge levels (see page 22) and
replace cartridges, if necessary (see page 24).
■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support (Canada)
where you can download drivers, view manuals, get FAQs, or e-mail Epson.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■ Product name (WorkForce 435)
■ Product serial number (located on the label in back)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and description of the problem
Then call:
■ U.S.: (562) 276-4382, 6 AM to 8 PM , Pacific Time, Monday through Friday, and
7 AM to 4 PM , Pacific Time, Saturday
■ Canada: (905) 709-3839, 6 AM to 8 PM , Pacific Time, Monday through Friday
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