Petsafe Comfort Fit In-Ground Fence Kit - Manuel (Page 17)

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Troubleshooting
Receiver Collar is not
beeping or correcting. • Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter.
If not, perform the “Short Loop Test”.
The Receiver Collar is
beeping, but the pet is
not responding to the
Static Correction. • Make sure the Receiver Collar is set to Mode 1-3.
• Test the Receiver Collar with the Test Light.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet’s hair where the Contact Points touch his neck.
• Repeat training steps to reinforce training.
• Purchase a stronger Receiver Collar by contacting the
Customer Care Centre.
The Receiver Collar
has to be held on top
of the Boundary Wire
to activate. • Replace battery.
• Adjust Boundary Width Control knob clockwise to increase
the distance from the Boundary Wire that the Receiver Collar
activates. You can also adjust the Boundary Control Switch to
another setting.
• If using a Double Loop, make sure Boundary Wires are separated
1-1.5 m (3 to 5 ft).
• If the Receiver Collar still has to be held on top of the Boundary
Wire, perform the “Short Loop Test.”
The Receiver Collar
activates inside the house. • Turn the Boundary Width Control knob counter-clockwise
to decrease the distance from the Boundary Wire that the
Receiver Collar activates.
• Make sure the Boundary Wire is not running too close to the
house. The signal can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the
Fence Transmitter.
I have an
inconsistent signal. • Make sure Fence Transmitter is at least 1 m (3 ft) from large metal
objects or appliances.
• Make sure all Boundary Wire turns are gradual.
• Make sure the Boundary Wire is not running parallel to and within
1.5 m (5 ft) of electrical wires, neighbouring containment systems,
telephone wires, television or antenna cables, or satellite dishes.
The Power and Loop
Indicator Lights are off. • Check that the Power Adapter is plugged into the Fence Transmitter.
• Try plugging it into another standard outlet.
• If the lights still do not come on, the Fence Transmitter
and/or Power Adapter needs to be replaced. Contact the
Customer Care Centre.
The Power Light is
on, the Loop Indicator
Light is off, and the
Fence Transmitter
loop alarm is sounding. • Make sure both ends of the Boundary Wire are plugged into
Boundary Wire Terminals and that 1.3 cm (1/2 in) of the
insulation is stripped so that the copper wire is exposed.
• Perform the “Short Loop Test” to determine if the Fence
Transmitter needs to be replaced or if the Boundary Wire is broken.
• If the Fence Transmitter is functioning properly, you have a break
in your Boundary Wire. See the “Locating a Break in the Wire”
section in this guide.