Monster HDP 2500 - Manuel (Page 26)

20
FORMAL WARRANTY CLAIM
HOW TO MAKE A CLAIM. In the event damage has occurred to Products or Connected Equipment, You must follow
these instructions: (1) Call Monster within two (2) months after You discover a Product Defect (or should have discovered
it, if such Product Defect was obvious); (2) Give a detailed explanation of how the damage occurred; (3) Obtain a Return
Authorization Number; (4) Upon receipt of a claim form (which may be sent to You after You filed Your Formal Warranty
Claim), fill out the claim form entirely; (5) Return the Products, shipping prepaid by You (to be refunded if You are entitled
to a remedy under the Scope of this Limited Warranty), to Monster for verification of damage, along with a copy
of Your original sales receipts and proof of purchase (UPC label or packing slip) for such Products, the completed claim
form, and printed Return Authorization Number on the outside of the return package (the claim form will include
instructions for return).
TELEPHONE NUMBERS. United States: 1 877 800-8989 or 415-840-2000, Canada 1-866-348-4171, Czech Republic
800-14247, UK 0800 0569520, Germany 0800 1819388, France 0800 918201, Netherlands 0800 0228919, Belgium
0800 79201, Norway 800 10906, Denmark 8088 2128, Sweden 020 792650, Finland 800 112768.
FURTHER PROCEEDINGS. Monster will determine whether a Product Defect existed and the damage to the Connected
Equipment was caused by the Product. You must allow Monster access to the premises and site where the damage
occurred and all equipment and property related thereto for Monster inspection by its employees or authorized
representatives. Monster may, at its discretion, direct You to obtain a repair estimate at a service center or, to send
the Connected Equipment to Monster for repair. If a repair estimate is required, You will be instructed on how
to properly submit the estimate and the resulting invoice to Monster for payment. Any fees for repairs may be
negotiated by Monster.
TIMING. If You bring a Formal Warranty Claim and fully comply with all terms and conditions of this Limited Warranty,
Monster will use its best efforts to provide You with a remedy within thirty (30) days after receipt of Your Formal
Warranty Claim (if You reside in the United States - forty-five (45) days if You reside elsewhere), unless obstacles outside
Monster’s control delay the process.
Vers 2/25/2008 – US/EU ©2003 - 2008 Monster, LLC