Whirlpool WFW96HEAC - Manuel (Page 18)

18
If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Error Code Appears in Display
Sud (Excess suds)
appears in display
Excessive suds in washer. Washer is
running a suds reduction routine.
Allow the washer to continue. Use only HE detergent.
Always measure detergent, and base detergent quantity on
load size. Follow detergent manufacturer’s instructions.
Touch WATER HARDNESS to change water hardness to “soft.”
Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
F 08 followed by E 01
(water supply error)
appears in display
Check for proper water supply. Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
F 0 9 followed by E 01
(drain pump system
error) appears in display
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4 1 ⁄
2
"
(114 mm).
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above the floor.
F 0 5 followed by E 02
(door will not lock)
appears in display
Washer door not locking. Touch POWER to cancel the cycle. Make sure the door is
closed completely and latching. Check for items in the washer
drum that may be keeping the door from closing completely.
Washer beeps when
START is touched
Door not closed. Close the door completely.
F 0 7 followed by E 01
(motor drive error)
appears in display
Motor is having difficulty turning
the washer drum.
Washer is tightly packed. Remove some items. See “Cycle
Guide” for load size recommendations. Make sure that all
shipping materials have been removed. See the Installation
Instructions.
“r L” (remove load)
appears in display
Load detected in drum during Clean
Washer with affresh ® cycle.
Remove items from washer drum and restart Clean Washer with
affresh ® cycle.
Washer making error
beeps
Door has not been opened and closed
for at least 3 cycles.
This code may appear when the washer is first turned on.
Open and close the door to clear the display.
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
F ## E ## code other
than as described above
appears in display
System error code. Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
TROUBLESHOOTING
dEt (Detergent)
appears in display
The dispenser cartridge is not
detected.
Ensure the dispenser cartridge is inserted correctly and the
dispenser drawer is shut completely. For single-load doses of
detergent, ignore this message.
The three detergent
level status lights are lit
Detergent dispenser is not securely in
place.
Pull out the dispenser and slide it back in place.
Detergent Level sensor error. Touch POWER to reset system. If this fails, unplug washer or
disconnect power for one minute, then plug in washer or
reconnect power.
“Int” (interrupted)
appears in display
The cycle was paused or cancelled. The washer can take 20 to 30 minutes to stop spinning and
drain and will display this error code during that time. Touch
POWER once to clear the code. Then touch POWER again to
restart washer.
Clean Washer LED
flashing at end of wash
cycle
The washer has run 30 wash cycles
and is indicating a reminder to run the
Clean Washer cycle.
Run the Clean Washer cycle. If the Clean Washer cycle is not
turned on, the LED will stop flashing at the end of a wash cycle
after running 3 more regular wash cycles. After 30 more wash
cycles are completed, the Clean Washer LED will again flash at
the end of a wash cycle as a reminder.