Sony PCG-Z505SX - Manuel (Page 77)

Getting Help 67
My modem does not work
❑
Check that the phone line is plugged into the line jack. See
“Connecting a Phone Line” on page 40 for details.
❑ Check that the phone line is working. You can check the line by
plugging in an ordinary phone and listening for a dial tone.
❑ Check that the phone number the program is dialing is correct.
❑ Check that the software you are using is compatible with the
notebook computer modem. (All preinstalled programs are
compatible.) Call the software publisher or Sony Customer Support.
My modem connection is slow
The computer’s modem uses K56flex TM technology/V.90. Many factors
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other
PC-based modems, fax machines, or your Internet Service Provider, check
the following:
❑ Have your phone company check that your phone line is free from
any line noise.
❑ If your problem is fax-related, check that there are no problems with
the fax machine you are calling and that it is compatible with fax
modems.
❑ If you are having a problem connecting with your Internet Service
Provider, check that the ISP is not experiencing technical problems.
❑ If you have a second phone line available, try connecting the modem
to that line.
My mouse does not work
If you have connected an external mouse to the mini USB connector, it
may cause some problems when you transfer high-speed or high-capacity
data. Use the USB connector.
I cannot use DV devices and messages appear on the screen
❑
Check that the DV device is turned on and that the cables are
properly connected.
❑ If you are using multiple i.LINK devices, the combination of the
connected devices may cause unstable operation. In this case, turn off
the power to all connected devices and disconnect unused devices.
Check the connection, then turn on the power again.