Apple AppleCare Protection Plan for iPad - Manuel (Page 6)

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Technical support options
If you experience difficulties with your iPad, refer to the Quick Reference
Guide for troubleshooting tips. If you are not able to resolve the issue,
AppleCare representatives can help troubleshoot your iPad and its
connection with iTunes. Apple technical support contact information
and hours of operation are listed in the Quick Reference Guide. Under
the AppleCare Protection Plan for iPad, Apple offers the same complete
service for both Mac and Windows users.
Hardware service
This plan extends repair and replacement service from the Apple one-
year warranty to up to two years from your iPad purchase date. This plan
also extends service coverage to the iPad battery when its capacity to
hold an electrical charge has depleted fifty percent (50%) or more from
its original specification.
Either the carry-in or direct mail-in service option may apply when
you obtain service. Refer to the Quick Reference Guide for additional
details about obtaining service. The replacement equipment that
Apple provides as part of the repair or replacement service may be
new or equivalent to new in both performance and reliability.
1. From the original purchase date of your iPad.
2. See the enclosed AppleCare Protection Plan Terms and Conditions
for complete details.