Philips Viva Collection Multicuiseur - Manuel (Page 24)

22 EN
9 Troubleshooting
If you encounter problems when using this multicooker, check the following points before requesting
service. If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem Solution
The light on the button
does not go on.
There is a connection problem. Check if the power cord is connected
to the cooker properly and if the plug is inserted firmly into the power
outlet.
The light is defective. Take the appliance to your Philips dealer or a
service center authorized by Philips.
The display does not
function.
The multicooker is not connected to the power supply. If there is no
power supply, the power failure backup function does not work and the
display does not function.
The battery for the display runs out of power. Take the appliance to your
Philips dealer or a service center authorized by Philips to have the battery
replaced.
The rice is not cooked. There is not enough water. Add water according to the scale on the
inside of the inner pot.
You did not press the start button (Start) to start cooking.
Make sure that there is no foreign residue on the heating element and
the outside of the inner pot before switching the multicooker on.
The heating element is damaged, or the inner pot is deformed. Take the
cooker to your Philips dealer or a service center authorized by Philips.
The cooker does not
switch to keep-warm
mode automatically.
The temperature control is defective. Take the appliance to your Philips
dealer or a service center authorized by Philips.
The rice is scorched. You have not rinsed the rice properly. Rinse the rice until the water runs
clear.
Water spills out of the
multicooker during
cooking.
Make sure that you add water to the level indicated on the scale inside
the inner pot that corresponds to the number of cups of rice used.
Make sure the water does not exceed the next level on the scale, as this
may cause the appliance to overflow during cooking.
The cake result is too
hard.
Please use cake mix and follow the instructions provided in the user
manual.
I cannot get to the
desired cooking
function.
Press the menu button (Menu) repeatedly to select the desired function
as shown by the LED indicator.
Rice smells bad after
cooking
Clean the inner pot with some washing detergent and warm water.
After cooking, make sure the steam vent cap, inner lid and inner pot are
cleaned thoroughly.
Error message (E1, E2,
E3, or E4) appears on
the display.
There is malfunction in your multicooker. Take the appliance to your
Philips dealer or a service center authorized by Philips.