Amana TANDEM W10410362A - Manuel (Page 14)

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If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.amana.com/help
for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Load not rinsed
Not using correct cycle for fabric type.
Not using dispensers.
Use Heavy Duty cycle for tough cleaning.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly to load.
Washer not loaded as recommended. Not cleaning or
removing stains
Add load loosely. Items need to move freely for best cleaning.
See the “Cycle Guide” for load size recommendations for each
cycle.
Add only 1 or 2 additional garments after washer has started.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacture’s directions based on load size and soil level.
The suds from non-HE detergent can cause a film residue.
Hard water or high level of iron (rust)
in water.
You may need to install a water softener and/or iron filter.
Fabric softener dispensing ball used. Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for
low-speed cycle.
Consider using liquid detergent.
Load is wrinkled,
twisted, or tangled
The washer is tightly packed. Add load loosely. Items need to move freely to reduce
wrinkling and tangling. See the “Cycle Guide” for load
size recommendations for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Select a slower spin speed. Note that items will be wetter
than when using a higher speed spin.
Wash action and/or spin speed too
fast for load.
Unload the washer as soon as it stops. The washer is not unloaded promptly.
Use the Delicate cycle with a low spin speed to reduce
wrinkling.
Not choosing the right cycle for the
load being washed.
If safe for load, use warm or hot wash water. The wash water was not warm
enough to relax wrinkles.
Washer not loaded as recommended. Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See the “Cycle
Guide” for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
TROUBLESHOOTING
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.