Samsung BD-H6500-ZA - Manuel (Page 51)

51
English
07
Appendix
PROBLEM SOLUTION
The picture is noisy or distorted. • Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output. • Check the connection between the TV and the HDMI jack of the product.
• Check if your TV supports the 480p, 720p, 1080i or 1080p HDMI input
resolution.
Abnormal HDMI output appears on the
screen.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
If you experience other problems. • Go to the table of contents and find the section of the user manual that
contains information about the feature you are having the problem with,
and then follow the procedure again.
• If you still cannot resolve the problem, please contact your nearest
Samsung authorized service center.
Play Multimedia on network devices
You can see folders shared on network
devices, but cannot see the files.
• Multimedia list only shows Video, Photo, and Music files. Other types of files
are not displayed.
Video plays intermittently. • Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• The wireless connection between the AllShare compatible device and the
product is unstable.
Check the connection.
The Network connection between the product
and the PC is unstable.
• IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
02465B-BD-H6500-ZC-ENG-.indd 51 2014-01-24 오후 12:19:45