Napoleon Grills GOURMET GRILLS PTSS450RSB - Manuel (Page 10)

10
Problem Possible Causes Solution
Burner will not light with the
igniter, but will light with a
match. Loose electrode or switch
terminal wires. Check that electrode wires are firmly pushed onto the
terminal on ignition module. Check that the lead wires
from the module to the ignition switch are firmly
pushed onto their respective terminals.
Improper gap at electrode tip. Ensure that the collector box is tight, and the gap
between the electrode end and the collector box is
between 1/8 - 3/16". The gap can be adjusted by
bending the box in or out.
Humming regulator. Normal occurance on hot
days. This is not a defect. It is caused by internal vibrations
in the regulator, and does not affect the performance
or safety of the gas grill.
Burners will not crosslight
each other. Plugged ports along back of
burner. Clean burner ports. See burner maintenance
instructions.
"Paint" appears to be peel-
ing inside lid or hood. Grease build up on inside
surfaces. This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards,
that will flake off. Regular cleaning will prevent this.
See cleaning instructions.
Improper air shutter adjust-
ment. Close air shutter slightly according to combustion air
adjustment instructions. Flames lift away from
burner, accompanied by
the smell of gas, and pos-
sibly difficulties in lighting.
Lifting flames on burner. Close air shutter slightly - see previous problem.
ORDERING REPLACEMENT PARTS
Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part
replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer service
department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we
must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replace-
ment parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization number - provided by the customer service representative.
Before contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
Dead battery. Replace the battery with a new one.