ADS Technologies Instant Video PCI - Manuel (Page 59)

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Service and Warranty: Service and Warranty:
Service:
If you require assistance with the installation, operation, or application of your ADS Technol-
ogies, Inc. product there are several options available to you as described in the technical
support section of this manual. Your primary source for information and assistance is always
your computer store or computer parts dealer. If your ADS product needs repair or replace-
ment, contact your dealer for on-site repair service.
The ADS Technologies technical support and customer service staff can aid in solving
many problems. Our technical support department is available to repair any ADS Technolo-
gies product. You or your dealer must return products to our factory for repair or warranty
replacement.
Return/Replacement: Return/Replacement:
If you need to return your ADS Technologies product you should return the product directly
to the dealer or store where you purchased the product. Each individual computer store or
dealer sets product returns policies for their customers. ADS Technologies, Inc. cannot be
responsible for the actions or policies set by our dealers. If you desire to return the product
for a refund, you must get the refund from the dealer or store you purchased the product
from. If you purchased the product directly from ADS please see the “Terms and Conditions
of Sale” on the reverse side of your sales invoice.
Returns to ADS Technologies, Inc. are for repair or warranty replacement only. If you need
to return product to ADS Technologies, Inc. for repair or replacement you must follow these
steps:
1. Call our Technical Support department at (562) 926-4338 to obtain a Return Merchandise
Authorization (RMA) number.
2. The RMA number is valid for 30 days.
3. Ship the product to the ADS factory with the RMA number marked on the inside and
outside of the package. If there is no RMA number on the package or the RMA number has
expired, the shipment will be refused. ADS will not be liable for lost or mis-shipped products.
4. Replacement product cannot be shipped to you until the defective product has been
received by ADS.
5. Once the product is received at the factory it will be tested and then repaired or replaced.
6. Turn around time is approximately one week. A repaired or replacement product will be
shipped back to you.