Petsafe Comfort Fit Remote Trainer - Manuel (Page 21)

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Troubleshooting
The answers to these questions should help you solve any problem you have with this system.
If they do not, please contact the Customer Care Centre or visit our website at www.petsafe.net.
My pet is not responding when
I press a button. • Check to see if the Receiver Collar has been turned on.
• If your range has reduced from the fi rst time you have
used it, please check to see if the battery is low in either
the Remote Transmitter or Receiver Collar.
• Many factors can impact the range you have with the
Trainer. For a list of these factors, please refer to “How
the System Works”.
• You can verify the Receiver Collar is delivering
stimulation to your pet by placing the Test Light,
enclosed in your kit, on the Receiver Collar. Please refer
to the “Test Light Instructions” section for details.
• Increase the Intensity Dial. Refer to “Find the Best
stimulation Level For Your Pet” for more information.
• Make sure the Receiver Collar’s Contact Points are
placed snugly against your pet’s skin. Refer to “Fit the
Receiver Collar” for more information.
The Receiver Collar will
not turn on. • Check that the battery has been installed properly. See
“To Insert and Remove the Battery”.
The Receiver Collar is
not responding to the
Remote Transmitter. • Verify the Receiver Collar has been turned on. Refer to
“To Turn the Receiver Collar On”.
• Refer to “Reset the Receiver Collar.”
Test Light Instructions
1. Set the Intensity Dial between 1 and 7
2. Hold the Test Light Contacts to the
Contact Points.
3. Press the Lower Button on the Remote
Transmitter.
4. The Test Light will fl ash. Note: At
higher Intensity Levels, the Test Light will
fl ash brighter.
Save the test light for future testing.
Test Light
Contacts
Note: If the Test Light does not fl ash, install a new battery and re-test. If Test Light still does not fl ash,
contact the Customer Care Centre or visit our website at www.petsafe.net.