RCA 12L500TD - Manuel (Page 38)

Chapter 5: Other Information
34 Chapter 5
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your home for a fee
to install your electronic entertainment system and to instruct you in its operation. For details about this service, call 1-888-206-
3359. For additional assistance while using your RCA product, please visit www.rca.com/customersupport.
TV Problems
TV won’t turn on
• Press the TV button.
• Make sure the TV is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the TV. If the TV turns on, check the remote control
solutions on page 35.
• Try unplugging the unit for a few minutes and then plugging it back in.
Buttons don’t work
• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
• Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off unexpectedly
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this happens
frequently, the voltage in your house may be abnormally high or low.
• Unplug TV. Wait five minutes. Plug it in again.
TV turns on unexpectedly
• You might have pressed CH+, CH- or OK on the remote accidentally.
Blank screen
• Make sure the component connected to the TV is turned on.
• Try another channel.
• If using the AV IN jacks, make sure the TV is on the right Video Input Channel by pressing the SOURCE button until you see a picture.
No sound, picture okay
• Press VOLUME up button to increase the sound.
• Maybe sound is muted. Press the MUTE button to restore sound.
Graphics and Illustrations contained in this document are for representation only.