Clear paper jams, Print troubleshooting, The product is not responding – HP Photosmart B8550 Series Manuel d'utilisation

Page 25: Clear paper jams print troubleshooting

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Clear paper jams

In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door.

To clear a paper jam from the rear door
1.
Remove the door by pulling it away from the product.

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for
torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper
from the product, more paper jams are likely to occur.

3. Replace the rear door. Gently push the door forward until it snaps into place.

4. Press OK on the control panel to continue the current job.

Print troubleshooting

Use this section to solve these printing problems.

The product is not responding

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the product

Solution 2: Load paper in the input tray

Solution 3: Select the correct printer

Solution 4: Check the printer driver status

Solution 5: Wait until the product completes the current operation

Solution 6: Remove all cancelled print jobs from the queue

Solution 7: Clear the paper jam

Solution 8: Make sure the print carriage can move freely

Solution 9: Check the connection from the product to your computer

Solution 10: Reset the product

Solution 1: Turn on the product

Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the
power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on
the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Chapter 3

22

Troubleshooting and support

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