HP Photosmart B8550 Series - Manuel (Page 30)

• Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug
in the power cord. Turn on the product.
Cause: There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this works, then try printing a
previously saved version of the document that is not corrupt.
Cause: The document was corrupt.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct
order.
Cause: The print settings were set to print the first page of your document first. Because of the way the paper
feeds through the product, the first page will be print side up at the bottom of the stack.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• Solution 1: Check the margin settings
• Solution 2: Check the layout of the document
• Solution 3: Load the stack of papers correctly
• Solution 4: Try printing with borders
Solution 1: Check the margin settings
Solution: Make sure the margin settings for the document do not exceed the printable area of the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long as they are greater than
the minimum margins the product supports. For more information about setting margins in your software
application, see the documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software
application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the
product.
To preview the print layout (Windows)
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
3. Check the graphics in the document to make sure that the current size fits within the printable area of the
product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
Print troubleshooting 27
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