HP Photosmart B8550 Series - Manuel (Page 24)

Solution 4: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
• Paper basics on page 4
Cause: The product might have been out of paper.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run (or click Accessories, and then Run).
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.
Cause: The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the problem before attempting
to install the software.
Cause: Your system did not meet the minimum requirements to install the software.
A red X appears on the USB connect prompt
Solution: Check that the product is turned on, and then try the USB connection again.
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want to unplug the other devices
during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.
4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
Setup troubleshooting 21
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